Frequently Asked Questions
Everything you need to know about your next favorite travel companion.
What is the BÉIS Limited Lifetime Warranty?
We stand by the quality of our luggage. We offer a limited lifetime warranty on all luggage pieces that covers manufacturer defects in materials and workmanship.
How do I clean and care for my BÉIS bags?
For our signature poly-canvas and vegan leather, we recommend spot cleaning with a damp cloth, warm water, and mild detergent. Avoid harsh chemicals to preserve the finish.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that a small restocking fee may apply to certain returns.
Does BÉIS ship internationally?
Yes, we currently ship to several countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your account on our website to view your order status in real-time.
Are your carry-on bags TSA-approved?
Our carry-on rollers are designed to fit within standard overhead bin dimensions for most major airlines; however, we always recommend checking with your specific carrier before flying.